Payment Terms & Conditions

Design & Custom Order Fees

• Tweaks to existing designs, such as changing the default text or moving around existing elements, are FREE for all orders.
• $15 fee for custom art not based on an existing design. Fee is waived for orders of $50 or more.

• Photos/Scans: We charge a $10-per-upload fee to convert photos or scans to laserable images.
• This fee is waived or reduced on some specific products. See individual item listings for specifics.
• Vector files: FREE file integration for vector files submitted in .ai or .pdf format. (Note, not all pdf documents are vectors. Ask us if you’re unsure.)

• We love to create items just for you! We base our fees on a T&M basis, and we will provide a firm quote prior to beginning work, with a 100% materials deposit and a 50% design deposit due up front.
• T&M billing will include
  • Design fee, billed at $75/hr in 15 minute increments
  • Laser engraving fee, billed at $1.50 per minute of laser time
  • Materials fee, billed at a markup of 5-15%, including any in-freight costs. Dependent on transaction size, and to be disclosed in firm quote.

All required design fees are either built into product price or added as options to add prior to including your item in your shopping cart. If your order is less than $50 and you’re requesting custom art, please remember to select the art fee option.

• Our shipping rates vary per product and are priced fairly based upon market carrier rates, shipping supplies, and minimal handling fees. You will have the option to calculate shipping based on your zip code prior to checking out.

Important! You may be responsible for additional fees imposed on imports by your country.

• The shipping fee you pay at checkout is for carrier fees to get your item to your country.
• Your country may also impose VAT, duty, excise tax, customs or courier fees, or other fees and taxes. These non-postage-related fees are your responsibility.
• It is your responsibility to know your country’s specific fees prior to ordering. We don not accept returns due to your refusal to pay your import fees. They can be as high as 20% or more of your purchase price depending on the product ordered and your country’s regulations.

Harmonized Tariff Schedule Codes

For an estimation of your import fees, we recommend the handy tool at dutycalculator.com, a third-party customs and duties estimating site. We cannot guarantee the fees they quote , but we believe in good faith that they accurate.

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Our most commonly used Harmonized Tariff Schedule (HS tariff) codes are:

Wood & cork wine stoppers: 4419.00.8000 Cutting boards: 4419.00.8000 Cake toppers: 9503.00.0090 Engraved glasses and stemware: 7013.28.6000

Engraved travertine or granite tile: 6802.93.0060 Wood toys: 9503.00.0090 Laser engraved hammers: 8205.20.3000 Christmas ornaments: 9505.10.1500 Wood log candles: 4421.90.9780

Wood name badges & save-the-dates: 4421.90.9760 Memorial signs 4420.10.0000 Wood journals & books: 4421.90.9780 Engraved wood plaques: 4420.10.0000 Acrylic signs: 3924.40.0090